Subscriber Frequently Asked Questions

Subscriptions are on sale at 10am on April 22. Purchase your subscription before May 13 to guarantee your seats selection for all performances. You can still purchase a subscription until October 24, 2025 but it is subject to availability. Choose Your Own Four packages and subscriber add-on tickets will be available May 13 at 10am; and single tickets will be available May 27 at 10am.

Click here.  If you would like to look at the venue maps, you will find them at the bottom of the page. Click Buy New Subscription on our Subscribe page. Choose either Friday or Saturday subscription, pick your seats, then proceed to choose the ticket type: regular or senior subscription (65+), follow the instructions and check out. 

If you have not already signed in, you will be prompted to login or create a DanceHouse account. If you have purchased a ticket for DanceHouse in the past you will already have an account set up (tip: use the email that receives the newsletter and performance reminders). If you haven’t logged in before or forget your password, click Reset here and follow the steps. Click the basket icon at the top right of the page if you accidentally end up on a different part of the site. 

If you are having trouble, contact boxoffice@dancehouse.ca or 604.801.6225 (M-F, 10-4).

If you would like to change your seat(s) or day of your subscription (Friday/Saturday), please also click Buy Subscription, then make the changes in the following steps. Please note that the available seats you see on the map are the available seats at that time while we are still holding seats of all 2024/25 Season subscribers. If you wish to see the possibility of switching to seat(s) that are currently held by other subscribers, please contact us. Finally, you will see a list of your tickets to all five performances in the basket. You can confirm your renewal by checking out.

If you have any questions, please contact us at boxoffice@dancehouse.ca or 604.801.6225 (M-F, 10-4)  – we’ll be happy to assist.

You are most welcome to and we thank you for your kind contribution! After adding your subscription in the basket, you will see the donation section after clicking Check Out. Or click the Donations tab, it will take you to the donation page. Enter your chosen amount, under General Donations and click Add to cart. Your donation will be added to your basket along with your subscription.

As a perk of subscribing, you will receive 15% off additional tickets! We suggest renewing your subscription starting April 1 so that you have your guaranteed seats for the season. You will be able to purchase additional tickets beginning May 13 at 10am. When purchasing tickets online your ticket discount will be automatically applied at check out if you are logged into the account you used for the subscription. If you’d like to move your subscription seat to sit next to your guest, contact the box office. 

Buy or renew your subscription online or over the phone. Your friend can then purchase a subscription in the same tier and choose their seating online or over the phone. We will try our best to sit them beside you though it may be necessary to move your subscription seat in order to accommodate the request.

Subscribers will be able to exchange tickets from one matinee or evening performance of the presentation to another matinee or evening performance of the same presentation after May 13. If you can’t make any of the performances you can donate the tickets that you can’t use back to DanceHouse and receive a tax receipt for your donation.

In the event that a presentation needs to be rescheduled or cancelled by DanceHouse, purchasers will be given the option to receive a full refund or donate their ticket. Read our full refund policy at dancehouse.ca/policies.